Daily Digest - March 13, 2026

🎂 Happy Birthday to the following: Steven Roth of LoanMart.

🎉 Congratulations for starting new positions: Tasha Stekovic as AVP Collections and Recovery at Members 1st Federal Credit Union.

🚨New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Stacey Sexton from ARS National Services shares what collectors should do with consumers who have broken every promise to pay they have ever made. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

NEW: Digital Communications Survey

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Collector Facing Class Action Over Alleged 7-in-7 Violation

• A collection operation is facing a class-action lawsuit in Florida federal court for allegedly violating the Fair Debt Collection Practices Act and Regulation F by making more than seven calls in a seven-day period.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Employees Don’t Quit Jobs, They Quit Managers: Lessons in Leadership

• When companies in the credit and collection industry talk about turnover, the conversation often starts with compensation, workload, or hiring challenges. But during a recent webinar sponsored by Peak Revenue Learning, panelists made the case that retention often rises or falls on something more immediate and more personal: the quality of front-line leadership.

• More details here.

Judge Grants MTD in FDCPA Suit Challenging State Court Default Judgment

• A District Court judge in New Hampshire has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act lawsuit over issues surrounding a default judgment in an underlying collection lawsuit.

• More details here.

Judge Rejects FCRA Claim Over Alleged Missing Data

• In a case involving a plaintiff whose name is familiar to many in the industry, a District Court judge in Oklahoma has granted a defendant’s motion to dismiss a Fair Credit Reporting Act case alleging a credit reporting agency did not include complete and accurate information related to the plaintiff’s credit report.

• More details here.

New Truecaller Feature Lets Family Members Intervene in Suspected Scam Calls

• A widely used caller identity platform has introduced a new feature that could further change how consumers interact with incoming phone calls, according to a published report.

• More details here.

WORTH NOTING: Just how much in home equity the average homeowner lost in 2025 ... Microsoft has launched a dedicated AI health chatbot ... AI is starting to replace good, old-fashioned online searches ... The '3-store rule' that smart grocery shoppers live by ... A lot of people believe in "slumberstitions" that help them get a good night's sleep ... Your guide to all the Oscar-nominated movies and where to watch them ... Common tax mistakes that might impact the size of your refund ... Why your best ideas get ignored during meetings.

Funny Friday, part I

Funny Friday, Part II

Webinar Recap: Identifying the Best Places to Reduce Expenses and Improve Profitability

In a recent webinar hosted by AccountRecovery.net and sponsored by Interprose, industry leaders shared practical strategies for reducing costs while maintaining compliance, performance, and client satisfaction. Panelists emphasized that profitability pressures are rising across agencies, lenders, and service providers, making it critical to cut expenses strategically rather than reactively.

Key themes included avoiding complacency in long-standing processes, leveraging technology to automate routine tasks, and renegotiating vendor contracts to reflect organizational growth. As one panelist noted, “Good is the enemy of great”—companies must continually reassess operations to uncover hidden inefficiencies.

Technology emerged as a major lever for cost savings. Interpros highlighted its ACE platform, which automates repetitive tasks and enables consumer self-service portals. Panelists agreed that portals and AI-driven tools can significantly reduce inbound calls, manual payment arrangements, and administrative overhead.

Staffing decisions were also discussed, with panelists stressing the importance of aligning headcount with technology adoption and client requirements. Outsourcing was presented as a viable option, provided strict oversight and secure systems are in place to ease client concerns.

🧠 Key Takeaways:

• Audit vendors and contracts regularly: Growth gives leverage—renegotiating agreements can unlock significant savings.

• Invest in automation and portals: AI-driven tools and consumer self-service platforms reduce labor costs and improve efficiency.

• Challenge entrenched processes: Hidden inefficiencies in manual workflows and disconnected systems often drain profitability.

This session underscored that cutting costs without cutting capability requires strategy, data-driven decisions, and a willingness to rethink “the way things have always been done.”

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN