Daily Digest - June 9, 2026

🎂 Happy Birthday to: Jessica Sevenski of OneMain Financial, and Gabe Manley of Allied Solutions.

New AI Event!

I am thrilled to announce a new live conference I am hosting. It’s an AI conference for the credit and collection industry. It will be held in Denver this September. Check out getbrainstorming.com for more information. And watch the video below to see me showcasing my outdoor skills.

Logo Madness!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Collector Hit With FDCPA Suit Over Suit It Allegedly Never Meant to Try

• Is not showing up for the collection lawsuit you filed against a consumer grounds for a violation of the Fair Debt Collection Practices Act? One consumer in Alabama thinks so.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

CFPB Deletes 15 Years of Public Records, Including Supervisory Highlights

• The Consumer Financial Protection Bureau has deleted thousands of webpages published before President Trump’s second term, erasing roughly 15 years of agency records that industry professionals have long used to gauge regulatory risk.

• More details here.

JPMorgan’s Lockbox Robot Automates Check Processing as Paper Payments Keep Climbing

• J.P. Morgan Payments has deployed what it calls a first-of-its-kind mail automation robot at one of its lockbox sites, applying computer vision and AI models to a corner of receivables operations that has resisted automation for decades. The system, built with robotics firm Ripcord and detailed in a May 27 release, can open envelopes, unfold documents, remove staples, separate pages, and scan correspondence without human hands.

• More details here.

Judge Dismisses FCRA Suit Over Late Payments the Consumer Says Weren’t His Fault

• A District Court judge in Arizona has dismissed a consumer’s Fair Credit Reporting Act lawsuit against two credit reporting agencies, ruling that accurately reported late payments do not become inaccurate simply because someone other than the consumer may have caused them.

• More details here.

Georgia Appeals Court Affirms Fee Award Against Collection Attorney in anti-SLAPP Case

• The Court of Appeals of Georgia has affirmed an award of attorney fees under the state’s anti-Strategic Lawsuit Against Public Participation statute against a collection attorney who argued that the Fair Debt Collection Practices Act preempted the fees.

• More details here.

Warren Leads 60-Plus Lawmakers Pressing Education Department on Record Default Crisis

• A coalition of more than 60 congressional Democrats is demanding that the Department of Education move immediately to slow what they call the largest student loan default and delinquency crisis on record, putting renewed scrutiny on the forced collections and servicer practices that directly affect the credit and collection industry.

• More details here.

Law Firm Warns That AI Governance Must Move Beyond the Chatbot

• Squire Patton Boggs is telling compliance professionals and general counsels that the AI policies most companies wrote two years ago are already outdated, and the gap matters for any business that uses automation to touch consumers or their data. In a new advisory on AI deployment, the firm argues that governance has shifted from policing how employees prompt public chatbots to managing AI that is now embedded across SaaS platforms, customer-facing products, HR systems and vendor tools.

• More details here

WORTH NOTING: Eight cars that are surprisingly more reliable than a Toyota Camry ... Coupon clipping has hidden benefits that can save you even more money ... The most strategically important IT initiatives you can undertake today ... Remote work, not AI, may be the reason behind high unemployment among recent college graduates ... People may love working from home, but working from home doesn't love them back, according to new research ... How to know whether to greet someone with a hug, handshake, or wave ... More Americans are reaching a breaking point when it comes to their finances ... Five ways to be the most valuable player on your team.

Trailer Tuesday, part I

Trailer Tuesday, Part II

Webinar Recap: The Vendor Conversation Nobody's Having: What Your Tech Providers Owe You on Compliance and Performance

The webinar “The Vendor Conversation Nobody’s Having: What Your Tech Providers Owe You on Compliance and Performance” brought together compliance and legal experts to address the accountability gaps between organizations and their technology vendors. Panelists emphasized that vendors are not just external contractors but “digital proxies” with direct influence on compliance, consumer data, and operational performance.

Key issues discussed included vendors overpromising during contract negotiations, poor change management that disrupts compliant workflows, and delays in responding to legislative or regulatory updates. As David Weimer noted, “They owe me what I owe my clients,” underscoring the expectation that vendors must meet the same compliance standards agencies are held to. Sara Burton (Woggerman) added that perfection isn’t the goal, but vendors must proactively disclose and correct issues as they arise.

The panel urged organizations to strengthen contracts with audit rights, transparency obligations, and indemnification clauses, while also verifying vendor capabilities through industry references. Barbara Nilsen highlighted the risks of vendors entering the debt collection space from other industries without fully understanding compliance requirements, often leading to costly missteps.

🧠 Key Takeaways:

• Audit and Monitor Vendors Regularly: Build audit rights into contracts and review vendor performance against written policies and procedures. Transparency should be routine, not just when problems arise.

• Demand Evidence and Responsiveness: Require vendors to provide issue logs, complaint trends, and action plans with timetables. Expect timely updates aligned with legislative deadlines, not vague promises.

• Verify Industry Fit Before Contracting: Call references within the debt collection industry and confirm vendors understand compliance obligations unique to this sector. Avoid overpromising vendors who lack industry experience.

This discussion reinforced that vendors owe organizations the same accountability agencies owe their clients. By demanding transparency, embedding safeguards in contracts, and proactively monitoring vendor performance, firms can protect compliance, consumer data, and operational integrity.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN