Daily Digest - June 5, 2026

🎂 Happy Birthday to: Robert Fouse of Tucker, Albin and Associates, and Patrick Terry of Lone Star National Bank.

🎉Congratulations for starting new positions: Scott Hopperdietzel as Revenue Cycle Success Manager at Joyful Health, and Christi Regan as Senior Manager, Client Success & Growth at KnovaOne.

New AI Event!

I am thrilled to announce a new live conference I am hosting. It’s an AI conference for the credit and collection industry. It will be held in Denver this September. Check out getbrainstorming.com for more information. And watch the video below to see me showcasing my outdoor skills.

🚨New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Sherrika Newman from Revco Solutions   shares how to respond when consumers get maybe too personal and how much time or leeway to allow them to explain what they're going through. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

Logo Madness!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Collector Sued for Allegedly Disregarding Cease Request

• Writing about complaints is never an attempt at shaming or calling out a defendant. In most cases, this one included, it’s an attempt to show others in the industry what to be on the lookout for, to hopefully prevent someone else from being sued for something similar. This case is about the language that consumers are using to opt out of communications or to request communications be ceased.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

CRAs Lose Bid to Dismiss AutoPay Inaccuracy Claim

• A District Court judge in California has refused to dismiss a consumer’s Fair Credit Reporting Act lawsuit accusing three credit reporting agencies of inaccurately reporting his final car loan payment as overdue after a lender failed to process an automatic payment that he had authorized and funded on time.

• More details here.

Appeals Court Sidesteps Cease-Communication Question, Affirms for Collector

• The Court of Appeals for the Fifth Circuit has affirmed summary judgment in favor of a debt collector in a consumer’s federal Fair Debt Collection Practices Act lawsuit after the consumer failed to brief the only claim that remained alive on appeal.

• More details here.

Auto Delinquencies Climb as Subprime Lending Expands: Experian

• Consumers strained by rising vehicle costs are stretching loans longer and falling behind at higher rates, according to Experian’s State of the Automotive Finance Market Report for the first quarter of 2026. The trends point to mounting pressure across the credit and collections pipeline.

• More details here.

Patients Caught in Coverage Denials Face Collections Threats, Survey Finds

• One in five privately insured Americans were denied coverage for doctor-recommended care last year, and for a sizable share the fallout was fresh medical debt, according to a Commonwealth Fund survey released yesterday.

• More details here.

State Appeals Court Won’t Void Default Judgment

• The Court of Appeals of Indiana has affirmed the denial of a debtor’s motion to set aside a default judgment, holding that a bank’s improper freeze of his account did not make the underlying judgment unenforceable.

• More details here.

Senate Banking Dems Move to Lock In a CFPB Funding Floor

• All 11 Democrats on the Senate Banking Committee yesterday announced they were introducing legislation that would set a mandatory funding floor for the Consumer Financial Protection Bureau, a bid to insulate the agency’s budget from the cuts and withholding that have defined its past year.

• More details here

WORTH NOTING: The number of layoffs increased again in May, and for the third straight month, AI was cited as the leading reason ... Which hotel chain has the best rewards program? ... The number of Americans who are wearing connected health devices continues to grow ... Americans are facing a summer of major climate disasters, according to one expert ... A playbook for how to save money when shopping at IKEA ... The do's and don'ts of being a plus-one ... One question that will change how you use your phone ... 12 movies to see this summer.

Funny Friday, part I

Funny Friday, Part II

Webinar Recap: Training First-Party Collectors: The Key to Winning and Keeping Clients

In a recent AccountsRecovery.net webinar sponsored by Peak Revenue Learning, panelists Beth Conklin (State Collection Service), Jason Eppert (AllianceOne), Sherrika Newman (Revco Solutions), and Christopher Rickman (Peak Revenue Learning) explored how training first-party collectors goes beyond recoveries—it’s about protecting client relationships, ensuring compliance, and delivering strong customer experiences.

The discussion emphasized that first-party collectors act as an extension of the client’s brand. Training must therefore immerse employees in client values, missions, and customer expectations. As Beth Conklin noted, “All they’re hearing is who you say you’re calling from… which makes it even more important to understand the client’s brand and culture.”

Jason Eppert highlighted that productivity alone isn’t enough; collectors must evolve into “solution agents” who listen, empathize, and resolve issues authentically. Sherrika Newman reinforced the importance of emotional intelligence, while Conklin added that social awareness and “listening with intent and purpose” are critical differentiators.

🧠 Key Takeaways:

• Embed client immersion in training: Go beyond scripts—teach collectors the client’s mission, values, and customer culture to ensure authentic representation.

• Prioritize emotional intelligence and social awareness: Train collectors to listen with intent, apply empathy, and adapt communication styles to protect both revenue and reputation.

• Balance KPIs with customer satisfaction: Monitor transfer rates, survey feedback, and complaint trends to refine training and coaching, ensuring recoveries don’t come at the expense of client relationships.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN