Daily Digest - June 4, 2026

🎂 Happy Birthday to: Amanda Sutz of Integral Recoveries, Michael Bluske of Altra Federal Credit Union, and Tammy Scheuer of Mercantile Adjustment Bureau.

🎉Congratulations for starting new positions: Nick Ocanas as Director of Negotiations at DebtBlue.

New AI Event!

I am thrilled to announce a new live conference I am hosting. It’s an AI conference for the credit and collection industry. It will be held in Denver this September. Check out getbrainstorming.com for more information. And watch the video below to see me showcasing my outdoor skills.

Logo Madness!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Getting to Know Josh Seuberling of Lendly

• There are people who tolerate questions and there are people who welcome them. Josh Seuberling, to the benefit of the credit and collections industry, is one of those in the second category. Sharing knowledge, diving deep, and not holding anything back — is there anything else you would want from someone who has spent more than 30 years working in an industry? Read on to learn more about Josh, the right way to order chili, and why a pat on the back is the best way to end each day.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Statute of Limitations Sinks Borrower’s FDCPA Claims

• A District Court judge in Florida has dismissed a consumer’s Truth in Lending Act and Fair Debt Collection Practices Act lawsuit against a lender over the handling of her car loan, ruling that she waited too long to sue and that her remaining state law claim could not proceed against a federally regulated bank.

• More details here.

Judge Certifies Class, Denies Summary Judgment in FCRA Case Over Reports Sold to Debt Collector

• A District Court judge in North Carolina has certified a class of more than 800,000 consumers and refused to dismiss a Fair Credit Reporting Act lawsuit accusing a credit reporting agency of selling consumer reports to a debt collector that was allegedly running a collection scam.

• More details here.

New York Fines Santander Consumer $400,000 Over Undisclosed Auto Loan Extension Fees

• New York’s Department of Financial Services fined Santander Consumer USA $400,000 and ordered more than $275,000 in restitution after finding the lender charged auto loan borrowers a monthly extension fee it never disclosed.

• More details here.

Wisconsin Appeals Court Affirms Default Judgment Against Consumer Over Hearing Notification

• The Wisconsin Court of Appeals has affirmed a default judgment in a vehicle repossession lawsuit, ruling that a defendant who admitted he knew about his court date but did not show up had no good cause to reopen the case, even though he disputed whether he was ever properly served.

• More details here.

AI Could Erase Half of Customer Service Jobs by 2030: Forrester

• Artificial intelligence could eliminate close to half of today’s customer service jobs by 2030, according to a Forrester forecast released last week.

• More details here.

House Panel Debates Federal Privacy Bill

• A House Energy and Commerce subcommittee yesterday took up the SECURE Data Act, a Republican-led bill that would create the first national consumer privacy standard and preempt the more than 20 state privacy laws now on the books. For the credit and collections industry, the most consequential language may be what the bill leaves out.

• More details here

WORTH NOTING: Signs you may have missed that your identity was stolen ... How smart shoppers are using apps like ChatGPT to find discounts and coupons ... Here are seven ways for IT executives to deliver bad news ... Fifth Third Bank announced it is closing 81 branches, mostly in Michigan ... More insights into former CFPB Director Rohit Chopra becoming the head of a regulatory agency in California ... Only 3% of households are currently paying for AI. What does the future hold? ... Researches may have accidentally found a way to prevent the spread of the flu ... Inflation pressures on consumers are getting worse.

Top 10 Thursday, part I

Top 10 Thursday, Part II

Webinar Recap: AI That Actually Moves the Needle: Where to Start and What to Skip

The webinar, sponsored by CSS Impact, focused on practical strategies for adopting artificial intelligence in collections, lending, and financial services. Panelists emphasized the importance of separating hype from reality, investing in AI initiatives that deliver measurable outcomes, and steering clear of projects that drain resources without clear ROI. The conversation highlighted compliance, consumer engagement, and operational efficiency as the most impactful areas for AI deployment.

Panelists reminded attendees that “AI is not magic—it’s math applied at scale,” underscoring the need for realistic expectations. They shared examples of successful implementations, including compliance automation tools, consumer-facing chatbots, and workflow optimization systems. At the same time, they cautioned against chasing “shiny objects” that lack transparency or measurable impact.

🧠 Key Takeaways:

• Start small, scale smart: Pilot AI in one area before expanding across operations.

• Data quality is critical: Clean, structured datasets are the foundation for effective AI.

• Integration and adoption matter: Legacy systems and staff training remain hurdles, but overcoming them ensures long-term success.

• Quote to remember: “AI should be a tool, not a trophy—it has to earn its place in your operations.”

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN