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- Daily Digest - June 27, 2025
Daily Digest - June 27, 2025
Brought to you by: TCN | By Mike Gibb
Mike Gibb
June 27, 2025
📝 EDITOR’S NOTE: Scroll down to the bottom for a recap and highlights from yesterday’s webinars.
🥳 🎂 Happy Birthday to: Arjun Bhatia of Wellstar Health System, Lisa Burch Schluter of Connect1, and Joe Fazzini of Reliant Capital Solutions
The early bird registration deadline for ComplianceCon expires this week! Sign up now and save $100 off the registration price!
💬 Bringing the Industry Closer Together, One Text at a Time
I launched a new idea this month — group text chats. We have four groups of 11 going this month and it’s been great watching them get to know each other better and help each other. I will be starting new groups on July 1. If you are interested in participating, please click here.
🎙️ Podcast Recommendations
Podcast: Greeking Out (by National Geographic Kids)
Recommended by: Kitty Johnson
Why Kitty says you should listen: My 8-year-old is very into Greek Mythology, but she is eight and needs story lines appropriately watered down. This one does just that but still keeps the plots in tact for adults, making it an enjoyable listen for the entire family.
Podcast: Manager Tools
Recommended by: Gina Eggebrecht
Why Gina says you should listen: This is such an excellent podcast on how to manage - and how to do it well. They cover it all: interviews and hiring, firing, dealing with inter-personal issues, running a meeting, evaluating an event, business travel, delegating, feedback (both good and bad--and how to deliver it), one-on-ones, how to manage your email, even how to go on vacation. Started by two West Point grads who met while serving in the Army, the podcast has been going strong for 20 years. https://www.manager-tools.com/
Want to recommend a podcast? Click here to make your submission.
Logo Madness!
We’re Down to the Final Two! Last Day to Vote!
It’s time to start voting! Click on the logo you think is better to cast your vote. You can see the entire bracket here. Thanks to Drop Cowboy for sponsoring this year’s contest!
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Collection Law Firm Accused of of Garnishing Plaintiff’s Wages Without Registering Garnishment
Of all the things that are important to get right when you are filing a lawsuit against someone, their name seems like it should go at the top of the list, no? But, alas, a plaintiff that is suing a collection law firm for allegedly violating the Fair Debt Collection Practices Act couldn’t even get that right, conflating the names of two different collection law firms into one.
This series is sponsored by WebRecon
A MESSAGE FROM TCN
TODAY‘S WEBINARS
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Judge Grants MSJ in FDCPA Case Over Issue with Payment Arrangement
Let’s go to the videotape. A Magistrate judge in Florida has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case over whether the plaintiff authorized a one-time withdrawal from her bank account or a series of withdrawals.
CFPB Budget Back in Senate Crosshairs
Senate Republicans are taking another swing at scaling back the Consumer Financial Protection Bureau’s funding, marking the latest round in a long-running battle over the agency’s independence.
Healthcare CFOs Brace for Policy, Tariff Shocks Amid Tight Margins and Growth Pressures
The state of healthcare finance is shifting — and fast. And that’s creating ripple effects for the collection industry. According to Deloitte’s 2025 U.S. Health Care CFO Survey, 84% of healthcare finance leaders are worried about business conditions due to looming policy changes, macroeconomic pressures, and supply chain disruptions — especially from tariffs, which is a marked changed from their outlooks earlier in the year. Meanwhile, 73% are concerned about revenue growth and operating profitability, and many are bracing for continued high medical loss ratios in Medicare Advantage.
WORTH NOTING: Inquiries from consumers to lawyers about foreclosure are spiking while inquiries about buying and selling a home are falling, neither of which are good signs for the economy ... Patients are willing to support the use of artificial intelligence if it means more facetime with their doctors ... How social media is changing what we eat ... After a 40-year run, Windows is getting rid of the blue screen of death ...Ticks are spreading to new regions of the United States, creating more risks of people contracting illnesses like Lyme Disease ... How to get the growth opportunities you want at work ... Why you may want to say no if you are in line for an inheritance ... Data to show how the economy is holding up in the wake of all the tariff talk.
Funny Friday, part I
Funny Friday, Part II
Webinar Recap: Risk Assessment Playbook: How to Find the Red Flags in Your Process
A panel of compliance and risk experts came together to discuss one of the most powerful tools in an organization’s compliance arsenal: the risk assessment. Done correctly, a risk assessment identifies issues before they become problems. Done poorly—or not followed through—it can actually create liability.
Moderated by Katie Zugsay and sponsored by Sedric, the conversation explored what makes a risk assessment effective, common missteps, and how to create a culture where compliance works with—not against—operations and revenue growth.
Key Takeaways:
1. Widen the lens.
Risk assessments often focus on the “obvious” areas—payments, consumer communications, data security—but panelists stressed the need to examine every department. Areas that aren’t regularly audited may harbor hidden risks. Frontline staff should be included in the process, as they often see the gaps first.
2. Turn insight into action.
A risk assessment that sits on a shelf is worse than none at all. The panel recommended creating a formal remediation plan, prioritizing high-risk issues, and involving executive leadership to ensure accountability and follow-through. As one panelist noted, “You’re better off not doing the assessment at all than ignoring the results.”
3. Build collaboration, not walls.
The most successful organizations embed compliance throughout their operations. That means compliance, IT, sales, and operations work together from the start—not as last-minute checkpoints. A healthy compliance culture recognizes that zero risk is unrealistic, but risk must be understood and managed. Compliance should be seen not as a roadblock but as a profit enabler.
As Sarah Woggerman summed up: “Start somewhere. Involve everyone—including the frontline. That’s where your gold is.”
For more information about Sedric’s compliance and QA solutions, visit Sedric.ai.
Webinar Recap: Breaking Down Different Phrases Used by Collectors
Collectors repeat the same lines day in and day out — but are those phrases helping or hurting their efforts? In a lively and practical discussion, panelists Roger Weiss (CACi) and Kristi Loyer (Wilber Group) dissected common collector language and offer smarter, more effective alternatives. The conversation focused on how tone, word choice, and authenticity can shape consumer interactions and lead to better outcomes.
Sponsored by CSS Impact, the session also highlighted how new AI tools can support collectors in real-time, streamlining responses and boosting efficiency. But the focus remained squarely on human communication — and how even small changes can make a big difference.
Key Takeaways:
📌 Ditch the Dead Phrases: Lines like “Calm down,” “I’ll go ahead and let the client know you’re refusing to pay,” or “It looks like your balance is…” were called out as ineffective and even damaging. Replace them with declarative, professional alternatives that maintain control of the conversation.
📌 Tone and Intention Matter: A phrase’s effectiveness hinges on how it’s delivered. “How do you pay your other bills?” can feel aggressive — but reframed with empathy, it becomes part of a collaborative budgeting conversation. Practice varying your tone, and don’t underestimate the power of silence.
📌 Edit, Test, Improve: Panelists recommended writing out common phrases, clarifying your intent for each, and reviewing them with a colleague. Record yourself to hear what the consumer hears — and adjust from there. If it sounds robotic, rushed, or hostile, change it.
Collectors looking to improve should analyze their scripts, rehearse with peers, and focus on helping, not pressuring, consumers. And yes, saying “I’m here to help” still works — if you mean it.
🧠 Homework: Record a call. Would you talk to you?
Did you know that premium subscribers get full access to transcripts, summaries, more highlights, and full recordings of every webinar? That’s thousands of hours of content, available for just $29/month for an individual subscription or $99/month for a company subscription. Click here to subscribe as an individual or email me to sign up your company.
The Daily Digest is sponsored by TCN
