Daily Digest - June 25, 2026

New AI Event!

I am thrilled to announce a new live conference I am hosting. It’s an AI conference for the credit and collection industry. It will be held in Denver this September. Check out getbrainstorming.com for more information. And watch the video below to see me showcasing my outdoor skills.

If you are interested in being a speaker at the event, click here.

Getting to Know Sherrika Newman of Revco Solutions

• Sherrika Newman personifies the dedication, passion, and commitment that is defining the collection operations of today and why this industry’s image is changing, just maybe not as fast as everyone wants. All she wants is to help those around her — new hires, co-workers, clients, and consumers — succeed. Is there anything more important than that? Read on to learn more about Sherrika, why she embraces being a “conspiracy analyst,” and why she is comfortable being uncomfortable.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Judge Sends Bid to Void Debts Over Licensing Law to Arbitration

• A lawsuit seeking to void a pair of credit card debts on the theory that the debt buyers who acquired them were never licensed under New Jersey’s Consumer Finance Licensing Act has been ordered into arbitration, including the question of whether the contract is even valid.

• More details here.

CFPB Overhauls Consumer Complaint System, Citing Abuse and Record Credit Reporting Volume

• The Consumer Financial Protection Bureau yesterday announced a series of changes to its consumer complaint portal, an overhaul that carries direct implications for credit reporting agencies, furnishers and debt collectors who respond to disputes routed through the system.

• More details here.

Senate Dems Press Credit Bureaus on Student Loan Reporting Accuracy

• A group of seven Senate Democrats is demanding that the chief executives of the three nationwide credit bureaus explain how they are guarding against student loan reporting errors, putting Fair Credit Reporting Act accuracy obligations back in the spotlight for furnishers and credit reporting companies alike.

• More details here.

State Appeals Court Voids Decade-Old Default Judgment Over Faulty Service

• A Florida appeals court has reversed a default judgment a debt buyer won nearly a decade ago, ruling the judgment was void because the defendant was never properly served under the state’s substitute-service law.

• More details here.

Banks Ramp Up Cyber Spending as AI Drives New Threats

• A large majority of U.S. bank executives reported a rise in cyberattacks during the past year and are expanding security budgets in response, according to KPMG’s 2026 Banking Technology Survey. More than three-quarters of banks that participated in the survey saw an increase in attacks over the prior year. Nearly all respondents, 92%, said they are raising budgets to address cyber risk, and 84% are increasing spending specifically to counter risks introduced by artificial intelligence.

• More details here.

Judge Won’t Hunt for the Claim in Consumer’s 330-Page Filing

• A District Court judge in Pennsylvania has dismissed a consumer’s Fair Credit Reporting Act lawsuit against a credit reporting agency, ruling that nearly 250 pages of attached exhibits could not stand in for a plain explanation of how his credit report was wrong.

• More details here

WORTH NOTING: How ChatGPT can help you save money on car repairs ... If you are young and looking for work, you may want to head south ... New home sale volume dropped even though house prices stayed the same, indicating that affordability is still a problem for a lot of people looking to buy a house ... Forget work. Passive income is the new dream for many people ... A look at how people are planning on celebrating the 4th of July ... For a lot of people, knowing their schedules and when they are getting paid is a big problem ... Companies are scrambling to keep employees from maxing out AI budgets ... A one-minute trick to help you appreciate your life.

Top 10 Thursday, part I

Top 10 Thursday, Part II

Webinar Recap: Bringing Your Collectors Along for the Ride: A Workforce Playbook for Digital Collections

Hosted by Mike Gibb of AccountsRecovery.net and sponsored by Avtal, this session explored how agencies can successfully integrate collectors into digital transformation. Panelists Megan Hebert (Specialized Collection Systems), Steve Kusic (National Recovery Agency), Joe Leventhal (Professional Collectors Corp.), and John McNamara (Avtal) shared their experiences with texting, emailing, data-driven strategies, and omni-channel engagement.

The discussion emphasized that digital adoption is not just about technology—it’s about workforce alignment, messaging, and treating communication assets as critical resources. Panelists highlighted both successes and missteps, offering practical lessons for agencies navigating compliance, consumer engagement, and operational change.

Steve Kusic cautioned, “Your company’s phone numbers, your short codes, your long codes, your email addresses… they are your assets. Treat them like your assets and do not burn them up.” Megan Hebert added, “Build it and they will come is not a true statement here. You’ve got to really guide patients’ behaviors.”

🧠 Key Takeaways:

• Protect communication assets: Phone numbers, domains, and consumer lists are intangible assets. Avoid spamming and overuse that can damage deliverability.

• Refine messaging and timing: Sending is only the first step. Agencies must continuously test, measure, and adjust communications to guide consumer behavior toward payment.

• Empower collectors through digital: Digital channels should feed inbound opportunities, ensuring collectors remain central to consumer engagement and motivated by results.

This webinar underscored that digital collections are both a technological and human journey. Agencies that balance compliance, data insights, and workforce empowerment will be best positioned to thrive in today’s evolving environment.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN