Daily Digest - June 23, 2026

🎂 Happy Birthday to: Gina Engle-Burnsed of Valor Intelligent Processing, and Tracy Overlin of Collection Center Idaho, Inc.

🎉Congratulations for starting new positions: Carla Polita as Business Consultant at Spring Oaks Capital, LLC and Advisor at Kompato AI, and Jennifer Brych as Senior Project Manager, Digital Communications at DialConnection.

New AI Event!

I am thrilled to announce a new live conference I am hosting. It’s an AI conference for the credit and collection industry. It will be held in Denver this September. Check out getbrainstorming.com for more information. And watch the video below to see me showcasing my outdoor skills.

If you are interested in being a speaker at the event, click here.

Collector Facing FDCPA Class Action Over Call Volume

• I don’t want to make light out of anyone ever being sued, because it’s expensive and unpleasant, but this is a class action and I am the guy who likes to point out the plot holes and mistakes in movies and TV shows, which I will admit is very annoying most of the time. A collection operation is facing claims it violated the Fair Debt Collection Practices Act and the Florida Consumer Collection Practices Act for making more than seven calls in a seven-day period, but there are a couple of issues with the complaint.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Appeals Court Affirms Dismissal of FCRA Suit Over Charged-Off Account Reporting

• The Court of Appeals for the Second Circuit yesterday affirmed the dismissal of a consumer’s Fair Credit Reporting Act lawsuit that accused a credit reporting agency of inaccurately reporting his accounts, including by showing balances on debts that had already been charged off and closed.

• More details here.

Health Misinformation Is Deepening Patient Distrust, and Providers Expect It to Worsen

• For the agencies and providers working to recover on medical balances, patient trust in the healthcare system is a quiet but real input. A new survey suggests that trust is under growing strain.

• More details here.

Consumers Give Automated Support One Strike Before Walking, New Study Finds

• A new consumer study lays out in hard numbers just how little patience consumers have for automated customer service, a finding with real consequences for collection agencies deploying chatbots and AI voice agents.

• More details here.

Voice AI Startup Lands $30M to Automate Medical Billing, Insurance Checks

• A startup building voice and agentic AI for healthcare operations has raised $30 million in a Series A round led by Andreessen Horowitz, a signal that automation is moving steadily upstream into the patient billing and insurance workflows that shape whether medical balances ever reach collections.

• More details here.

Judge Grants Summary Judgment to Student Loan Guaranty Agency in FDCPA Case

• A District Court judge in Ohio has dismissed a consumer’s Fair Debt Collection Practices Act lawsuit against a student loan guaranty agency, granting summary judgment after concluding the agency was not a debt collector because it was pursuing the debt as part of a fiduciary obligation to the Department of Education.

• More details here.

Collaboration Over Litigation: How the CFPB’s Revised Enforcement Principles Now Work

• The CFPB has put its newly published Enforcement Principles into practice for what may be the first high-profile time, resolving a wave of consumer complaints against Bilt Technologies through direct collaboration rather than a formal investigation or public enforcement action.

• More details here

WORTH NOTING: The state of Michigan is forgiving $74 million in unpaid medical debts for 72,000 state residents ... Nearly one in five retirement age Americans are still working ... Nearly half of workers want a new job, and it's not because they want more money ... When it comes to the cost of things, increased prices in the grocery store are hurting consumers more than increased prices at the gas pump ... Almost 90% of kids say they want a "hands on" job when they grow up ... The best Prime Day deals you can snag right now ... When falling house prices are good news, and when they aren't ... The CEO of Microsoft has a warning for companies looking to cut jobs and replace them with AI.

Trailer Tuesday, part I

Trailer Tuesday, Part II

Webinar Recap: The Deep Dive: Collection Platforms

The inaugural Deep Dive event, hosted by Mike Gibb of AccountsRecovery.net and sponsored by Anteloope, brought together nine leading collection platform providers to answer the same set of questions about their technology. The session highlighted the diversity of solutions available—from long‑standing providers like Debt$Net and FinVi to newer entrants such as Maxify and Fiber by Clerkie. Each company emphasized its unique strengths: AI‑driven workflows, cloud‑native flexibility, compliance readiness, and modular integrations.

Panelists described their ideal clients, ranging from small agencies modernizing operations to enterprise‑level creditors seeking scalable solutions. Pricing models varied widely, from straightforward per‑user fees (“We charge $100 per user per month,” said DebtNet’s David Saxton) to dynamic structures tied to efficiency gains. Migration costs were acknowledged as unavoidable, with data conversion, training, and temporary operational downturns cited as common challenges.

A recurring theme was the importance of flexibility and integration. As Finvi’s Dan Ward noted, “The best thing we can be for this industry is a rock solid platform upon which customers can piece together the ecosystem that works for their unique business.”

🧠 Key Takeaways:

• Evaluate modernization needs: Agencies and creditors should assess whether legacy systems are limiting compliance, automation, and omni‑channel engagement.

• Plan for migration impacts: Factor in data conversion, staff training, and short‑term operational disruption when budgeting for a new platform.

• Prioritize integration and partnership: Seek vendors that emphasize openness, flexibility, and collaboration rather than rigid one‑size‑fits‑all solutions.

This session underscored that while pricing and features differ, the industry is converging on a shared vision: platforms must empower agencies to operate more efficiently, remain compliant, and adapt quickly to consumer and regulatory demands. For professionals across debt collection, fintech, and financial services, the message was clear—investing in modern, flexible technology is no longer optional, it’s essential.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN