Daily Digest - June 2, 2025

🎂🎉 Happy Birthday to: Sara Woggerman of ARM Compliance Business Solutions and Sean Nicley of Transworld Systems. Happy belated Birthday to: Janeth Ann Stier of NCB Management Services, Scott Whiteman of Levy & Associates, Eric Neal of CCUSA, and Kelli Lowe-Heying of Credit World Services (Sunday), and Mara Morgan of Account Recovery Specialists (Saturday).

🙌 👍 Congratulations to Derrick Williams, who was hired as the new Vice President of Collections at Bellco Credit Union, Dale Quintana, who was promoted to Director of Compliance at Rausch Sturm, and John Stock, who was hired as VP of Sales at CollaborationRoom.

Logo Madness!

It’s time to start voting! Click on the logo you think is better to cast your vote. You can see the entire bracket here. Thanks to Drop Cowboy for sponsoring this year’s contest!

Appeals Court Issues Another Ruling Over Language in Arbitration Clause

• The Court of Appeals for the Fourth Circuit has upheld the denial of a defendant’s motion to compel arbitration in a class-action case involving a credit card lender and the debt buyer that acquired the account in question, using a recent precedent that questioned the one-sided nature of the language used in the underlying agreement.

• More details here.

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Report: CFPB Tells Staff to Collect Belongings

• The acting director of the Consumer Financial Protection Bureau has instructed employees based in its Washington, D.C. headquarters to retrieve their personal belongings, a move that suggests agency leadership is preparing for a significant staff reduction, according to a published report. The instructions were sent in advance of a ruling from the Court of Appeals for the District of Columbia over whether the Bureau can proceed with a plan to fire 1,500 of its 1,700 employees.

• More details here.

Flexibility, Not Location, Is the New Workplace Currency: Report

• New research from Ivanti’s 2025 Technology at Work Report shows that employees care more about how they work than where they work. Flexibility, more than remote work, has emerged as the most valued workplace benefit, especially among IT professionals. Yet, most workers say their current jobs don’t provide it, setting the stage for dissatisfaction, hidden AI use, and mounting challenges for tech teams.

• More details here.

Bill Introduced in House to Change CFPB Leadership Structure

• A bill has been introduced in the House of Representatives by one of the contenders who sought to be chair of the House Financial Services Committee that would replace the leadership structure of the Consumer Financial Protection Bureau with a commission, among other changes.

• More details here.

Guest Article: Three AI Agent Applications Transforming Early Delinquency Operations

• In early delinquency, cure rates are typically high. Many customers self-cure with minimal prompting. The key challenge? Delivering just the right nudge, enough to encourage self-cure without draining resources.

• More details here.

WORTH NOTING: Life-changing advice from the world's most interesting people ... A restaurant consultant shares the rudest behaviors that you can display when dining out ... Why you may want to consider buying airline tickets as part of a group instead of doing it on your own ... It's not just you: the average wait time for a doctor's appointment is going up everywhere ... AI agents may be susceptible to financial attacks, according to a new study ... How to identify if a job opening is real or a ghost job ... In honor of Pride Month, a list of the safest states for gay and trans people ... How American consumers are feeling the squeeze, displayed in four charts.

Music Monday, part I

Music Monday, Part II

The Daily Digest is sponsored by TCN