Daily Digest - June 10, 2026

🎂 Happy Birthday to: Amanda Bost of Acquire Marketplace, Sammy Aho of ACA International, and Paul Budvitis of Insurian.

🎉Congratulations for starting new positions: Jeff McDivitt as Senior Director of Settlement Automation Strategy at Americor, and Lauren Pals as Associate Director at Goosehead Insurance.

New AI Event!

I am thrilled to announce a new live conference I am hosting. It’s an AI conference for the credit and collection industry. It will be held in Denver this September. Check out getbrainstorming.com for more information. And watch the video below to see me showcasing my outdoor skills.

Logo Madness!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Texas State Appeals Court Wipes Out Debt Buyer’s Win Because Its Evidence Was Never Admitted

• A state Court of Appeals in Texas has wiped out a debt buyer’s $4,534.48 judgment, finding the evidence was legally insufficient because the company’s own documents were never admitted into evidence at trial.

• More details here.

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

New York AG Sues Arbitration Platform Over Secret Ties to Merchant Cash Advance Industry

• New York Attorney General Letitia James filed suit this week against arbitration platform RapidRuling and its two founders, alleging the company posed as a neutral forum while secretly building a system designed to manufacture quick judgments for merchant cash advance lenders against small businesses.

• More details here.

Judge Denies MJOP in ID Theft Credit Reporting Claim Against Furnisher

• A consumer’s Fair Credit Reporting Act lawsuit accusing a furnisher of reporting a credit card account he never opened will move forward, after a District Court judge in Texas ruled that whether the account was his is exactly the kind of fact the defendant could readily verify.

• More details here.

Moonflow Raises $1.6M to Scale AI-Based Collections Platform Across 25 Countries

• Moonflow, a collections technology startup that bills itself as an AI-native operating system for accounts receivable, has closed a $1.6 million pre-Series A round, fresh capital it will use to expand commercially and accelerate product releases ahead of a larger Series A raise.

• More details here.

Judge Grants Debt Collector Summary Judgment Over Disputed Rent Reported to CRAs

• A District Court judge in Maryland has granted summary judgment to a debt collector in a consumer’s lawsuit under the Fair Credit Reporting Act and Fair Debt Collection Practices Act, ruling that the underlying dispute hinged on a legal question too unsettled for a furnisher to resolve.

• More details here.

The Billing Arms Race: How Provider and Insurer Algorithms Are Reshaping Medical Debt

• A new essay published in STAT by Darshak Sanghavi, a pediatric cardiologist and chief medical officer at Machinify, argues that the most consequential use of artificial intelligence in American healthcare is not clinical at all. It is the automated competition between hospitals and insurers to control how much a patient owes, a fight that helps explain why medical bills arrive so large and so contested before they ever reach a collection agency.

• More details here.

45 Companies Seeking Collection Talent

• This week's job listings show that companies across collections, lending, fintech, and healthcare are continuing to hire aggressively, with opportunities ranging from entry-level customer service and collections roles to leadership positions in sales, HR, legal, analytics, and technology. There is also a clear emphasis on the future of the industry, with employers seeking talent in AI, data governance, digital assets, customer experience, and process transformation. Whether you're searching for your next role or simply tracking where the industry is placing its bets, this week's roundup offers plenty of insight.

• More details here

WORTH NOTING: Google has fired a warning shot in the AI subscription price wars ... Small business are less optimistic about the state of the economy ... The volume of mortgage delinquencies and foreclosures is rising ... The songs that people reach for when they need to reset their mood, their day, or even their life ... There is a date for when Social Security is going to run out of money ... The six best foods to keep your brain healthy ... Americans are growing more worried about their jobs and their finances ... The best films of the first half of 2026.

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

Webinar Recap: Leveraging RCS and Digital Portals for Frictionless Recovery

Hosted by Mike Gibb of AccountsRecovery.net and sponsored by Fiber by Clerkie, the session explored how Rich Communication Services (RCS) and digital portals can transform debt recovery by reducing friction in consumer interactions. Panelists Amruta Joshi (Atlanticus), Taylor Klingenberg (Resurgent Capital Services), Michael Koczwara (Scott & Associates), and Jackson White (Fiber by Clerkie) emphasized that frictionless recovery is about clarity, trust, and convenience—removing unnecessary “hoops” while balancing compliance and customer experience.

Key insights included the importance of verified branding in RCS, the role of self-service portals in empowering consumers, and the need for thoughtful channel strategies that blend SMS and RCS. Panelists also highlighted cognitive friction—consumers doubting legitimacy—and stressed that clear language and accessible information are essential to building trust.

As Joshi noted, “Frictionless for me is a true customer experience that drives to the outcome for both customers and my organization.” Klingenberg added that “any type of obstacle you put in front of the customer… is leading to friction,” underscoring the need for streamlined processes.

🧠 Key Takeaways:

• Pilot RCS with Intentional Use Cases: RCS offers verified branding and in‑message payments but comes at three times the cost of SMS. Start small, test with disengaged segments, and expand strategically.

• Audit Consumer Journeys for Hidden Friction: Run through portals and communication paths internally to identify obstacles. Use FAQs, proactive prompts, and clear notifications to reduce ambiguity.

• Balance Compliance with Customer Experience: Collaborate closely with legal teams to align risk thresholds with digital innovation. As Klingenberg noted, “healthy conversations” between compliance and digital teams enable progress.

This webinar reinforced that frictionless recovery is not about eliminating all obstacles, but about designing smart, trust‑building experiences that meet consumers where they are—whether through RCS, portals, or blended digital channels.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN