Daily Digest - July 9, 2025

📝 EDITOR’S NOTE: Scroll down to the bottom for a recap and highlights from yesterday’s webinar.

🥳 🎂 Happy Birthday to: Jacinda Kelly of Mission Federal Credit Union, Jennifer Dilbeck Johnson of TEC Services Group, and Adam Loftus of Bridgecrest.

More than 35 speakers have confirmed for ComplianceCon. Check out who will be speaking and more at Compliance-Con.com.

Click here to register

New Report Published!

Explore how the ARM industry is adapting to shifting digital expectations, rising data complexity, and emerging technologies — all backed by insights from 41 key data points.

Defendant Wins FDCPA Case Over Purchased Debt

• A District Court judge in Missouri has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case after the plaintiff claimed the defendant had no legal right to the debt and because it was not registered to do business in the state.

• More details here.

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Medical Debt Collection Bill Introduced in Wisconsin Legislature

• A bill has been introduced in the Wisconsin legislature related to making sure that consumers know the costs of healthcare services, but also includes new requirements when seeking to obtain judgments for unpaid medical debts.

• More details here.

Manual No More: AI Voice Payments Take Hold

• A new integration between PayJunction and Twilio will allow businesses to deploy AI-powered voice technology to automate phone-based payments, reducing errors and improving efficiency, the companies announced on Tuesday.

• More details here.

29 Companies Seeking Collection Talent

• Regardless of whether you are looking to work in an office or remotely, where you happen to be on the corporate ladder, or the type of company you want to work at, there is likely something of interest to you in this week’s job listings summary. Check out more than two dozen opportunities across the credit and collection industry.

• More details here.

WORTH NOTING: More people are prioritizing choices that make them feel good over what makes them look good ... Money-draining mistakes that people often make when planning vacations ... Workers at fast-casual restaurants can make big bucks these days ... How to find the best deals during Amazon's Prime Day ... The state you live in could add up to eight years of your life ... A serial moonlighter may make you think twice before hiring someone to work remotely ... Gmail has added a new feature that is getting rave reviews ... The new rules of small talk: How to nail conversations.

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

Webinar Recap: What It’s Like to Collect in California Today

California continues to present unique and escalating challenges for companies in the credit and collection industry. In this live panel discussion, industry experts and legal professionals from across the state broke down what’s happening on the ground — from regulatory examinations to evolving legislative priorities — and how companies can better prepare to do business in the Golden State.

With the California Department of Financial Protection and Innovation (DFPI) ramping up its oversight, many collection agencies are facing increased scrutiny, in-person audits, and significant compliance costs. As the state adjusts to new legislative and regulatory norms, especially in healthcare and licensing, companies must stay nimble and informe

3 Takeaways for Your Operation

1. DFPI exams are increasing and expensive
Agencies report in-person visits with multiple examiners charging $120/hour per person, with invoices reaching $23,000+. Examiners are reviewing everything from call recordings to bank ledgers and email templates. Agencies should prepare early using the 85-question multistate audit questionnaire now in circulation.

2. New medical debt rules make debts unenforceable without proper disclosures
SB 1061 requires medical providers to give specific written disclosures to patients at the time of service. Debts lacking this disclosure are void and uncollectible, even before being sent to collections. Agencies must educate and revise client contracts immediately.

3. Stay involved and build relationships
Panelists emphasized the importance of joining advocacy groups (e.g. CAC, RMAI), staying on top of DFPI updates, and contributing to legislative discussions. The upcoming September 30 fee structure release will likely shape 2026’s advocacy priorities.

For those collecting in California, “challenging” was the word echoed by all — but also a reminder that preparation, collaboration, and smart compliance strategy can make all the difference.

Did you know that premium subscribers get full access to transcripts, summaries, more highlights, and full recordings of every webinar? That’s thousands of hours of content, available for just $29/month for an individual subscription or $99/month for a company subscription. Click here to subscribe as an individual or email me to sign up your company.

The Daily Digest is sponsored by TCN