Daily Digest - July 30, 2025

🎂🎁 Happy Birthday to: Laurie Garcia of RNN Group, Kip Krady of Cedar Financial, Jamie Prevo of State Collection Service, Andrew Stello of Velocity Portfolio Group, and Fred Booker of Quanta Credit Services.

🎉 Congratulations to Marty Grey for starting a new position as Vice President of Sales at GeBBS Healthcare Solutions, Melissa Pennica for starting as a Senior Commercial Debt Collector at Transworld Systems, Robert Hunt who is the new Chief Risk Officer at Mariner Finance, and Terrill Walter, who joined Central Portfolio Control as an Account Manager.

💬 Join the August Group Text Chat

Want to get to know your industry colleagues better? Looking for a sounding board to help you figure out the world’s problems? Sign up for the AccountsRecovery industry text chat. Each month, you are added to a group text with 8-to-10 others from across the credit and collection industry. The chats are a great way to plug in and stay connected. New chats start Friday!

Sign up here

More than 35 speakers have confirmed for ComplianceCon. Check out who will be speaking and more at Compliance-Con.com.

Click here to register

Illinois Appeals Court Nixes Creditor’s Arbitration Attempt

• Close a door, open a window, the saying goes. But when it comes to legal options, closing a door in some cases means that door stays closed for good. An Illinois Appeals Court has affirmed a creditor’s motion to compel arbitration after it filed a lawsuit to recover a deficiency balance, saying the lawsuit was inconsistent with its own arbitration agreement.

• More details here.

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Diabetes and Debt: New Study Links Type 2 Diagnosis to Financial Distress

• Patients with type 2 diabetes are significantly more likely to face serious financial hardship than their non-diabetic peers, according to a new study published in JAMA Network Open. The research, conducted by Ohio State University, linked electronic health records with credit reports and wage data for over 166,000 patients and found that individuals with diabetes fared worse across all seven financial metrics studied.

• More details here.

CFPB to Rewrite Open Banking Rule, Seeks Stay in Lawsuit

• The Consumer Financial Protection Bureau filed a motion yesterday asking a federal judge to pause a lawsuit challenging its open banking rule, as the agency plans to substantially revise the regulation through a new rulemaking process. The judge granted the stay request.

• More details here.

30 Companies Seeking Collection Talent

• The weekly job listings summary is the industry's best all-you-can-eat buffet, filled with something for everyone. Regardless of where you live, where you are on the corporate ladder, or what kind of job you are looking for, there is something for everyone. Check out this week's listings and see jobs in 20 different states and two countries.

• More details here.

WORTH NOTING: The essentials you should have in your emergency preparedness kit ... Tips to help you save money on back-to-school shopping ... More healthy reasons why you should get out and walk ... Using ChatGPT in the office too much may actually hurt your reputation ... People trying to save for retirement point to this one thing as their biggest obstacle ... A guide to the best laptops for work and play ... A survival guide if you think AI is coming for your job ... A group of influential women share the advice they would give their younger selves.

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

Webinar Recap: Channel Stacking: How To Do It The Right Way

In a rapidly evolving digital environment, knowing how to effectively layer communication channels—also known as “channel stacking”—can make or break consumer engagement strategies. This webinar brought together leading experts from Phillips & Cohen Associates, Harris & Harris, and MRS BPO to share real-world insights on how to strategically design, test, and refine outreach methods using email, SMS, voice, RVMs, and self-service portals.

The panelists emphasized that the key to successful channel stacking lies in data-driven decision-making, agile testing, and meeting consumers where they prefer to engage. Rather than relying on gut feelings or static strategies, they advocate for continuously syncing data across systems, tracking consumer interactions across all platforms, and using A/B testing to determine which sequences yield the best results.

Whether targeting high-value accounts or building scalable outreach across portfolios, the goal remains the same: optimize contact strategies for cost-efficiency and maximum engagement.

🧠 Key Takeaways:

1. Let Data Drive Channel Choice
   Use engagement history, consent records, and real-time updates to determine the most effective first and follow-up contact channels. Avoid defaulting to legacy outreach methods.

2. Test and Iterate Relentlessly
   Apply A/B testing on small account segments to refine cadence, channel sequence, and timing. Even non-responsive messages may play a crucial role in influencing subsequent responses.

3. Centralize and Synchronize Consumer Preferences
   Maintain a real-time repository of consumer channel preferences and behavioral signals to ensure compliant, personalized outreach that evolves with each interaction.

This webinar underscored that effective channel stacking isn’t about more communication—it’s about smarter communication.

💡 For more events like this, visit accountrecovery.net or register for ComplianceCon—the industry’s only event devoted exclusively to compliance—this September in Nashville.

The Daily Digest is sponsored by TCN