Daily Digest - January 7, 2026

🎉Congratulations for starting new positions: Ari Derman as Member at Clark Hill, Andrea (Ann) Brown as Process Analyst at Paragon BPO, Marcy Marquis as Certification Director at ARCP Association of Revenue Cycle Professionals, Curt Martin as Chief Operations Officer at Resident Interface, Kellie Belote as Vice President at Trusting Social, and Thomas Nusspickel as Chief Operating Officer at UGA Finance.

New Speakers Being Added Daily

Check out ARMTech.live for the growing list of impressive speakers who are going to be in Dallas. This is going to be the must-attend event of the year!

Industry Backs FCC Plan to Clarify TCPA Consent, Fraud Alerts, and Caller ID Rules

• The Federal Communications Commission yesterday formally pushed back the effective date of its controversial “revoke all” consent rule under the Telephone Consumer Protection Act, granting financial institutions and other callers additional time as the agency reconsiders the policy. In an order, the FCC extended the rule’s compliance deadline from April 11, 2026, to January 31, 2027, citing the need to avoid unnecessary compliance costs while its rulemaking process continues.

• More details here.

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Terms and Conditions Carry the Day in North Carolina FCRA Ruling

• The terms and conditions to the rescue. A District Court judge in North Carolina has granted a defendant’s motion for summary judgment in a Fair Credit Reporting Act case on the grounds the plaintiff agreed to have her credit report checked when she submitted an online application for an account, thus giving it a permissible purpose under the statute.

• More details here.

Dispute Without a Recipient Is Not Enough, Judge Rules in Granting MJOP

• A District Court judge in Virginia has granted a defendant’s motion for judgment on the pleadings in a Fair Credit Reporting Act and Fair Debt Collection Practices Act case because the plaintiff failed to include one important fact about the dispute he filed — who he filed it with.

• More details here.

Industry Pros Revisit 2025 Predictions

• Here at AccountsRecovery, we hold people accountable for their predictions. That’s why, we like to go back to those who made predictions and ask them to revisit what they thought was going to happen. What did they get right? What did they get wrong? Here is a look at how last year’s prognosticators -- Pam Kirchner, Ari Derman, and Rick Perr -- fared.

• More details here.

47 Companies Seeking Collection Talent

• Jobs in New York, Chicago, Montana, and Alaska. Jobs in sales, compliance, strategy, and tech. Jobs at every run on the corporate ladder. There is something for everyone in this week's job listings summary. Nearly four dozen different opportunities await.

• More details here.

InterProse Acquires Beam Software, Uniting Two Leading Platforms in the Collections Technology Industry

• InterProse, a leading provider of web-based debt recovery software, today announced the acquisition of Beam Software, a purpose-built collections platform delivering advanced portfolio management and servicing capabilities for debt buyers and servicers. The acquisition, which closed mid-December, represents a strategic expansion of InterProse’s technology portfolio and reinforces its commitment to serving the full spectrum of the accounts receivable management (ARM) industry.

• More details here.

WORTH NOTING: A look at how consumers handled the holiday shopping season and their expectations for 2026 ... Why people can't get enough of LinkedIn these days ... How Ralph Wiggum became the biggest name in AI right now ... How members of Generation Z are managing in today's economy ... Like there isn't enough "Star Trek" already -- now 19 undiscovered episodes from a reboot have been uncovered ... Sick ants will send out a "kill me" signal to prevent further infection, according to new research ... How does anyone, let alone a teenager, go missing for months in today's world? ... How to rewire your brain for success in 2026.

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

Webinar Recap: Operational Drift: How Processes Quietly Break Over Time — and How Top Ops Leaders Detect It Early

In a recent webinar hosted by AccountsRecovery.net and sponsored by Interpros, industry leaders discussed the challenge of operational drift—the gradual breakdown of processes that can quietly undermine performance and compliance in collections. Panelists Dennis Barton (Barton Law Group), Jacob Corlyon (CCMR3), Justin Metacarpa (Second Order Solutions), and Calder Willingham (Credit Bureau Associates) shared their experiences and strategies for spotting drift early and preventing it from spreading across organizations.

Operational drift often begins subtly: small inconsistencies, undocumented workarounds, or misaligned decisions that deviate from company values. Left unchecked, these issues can evolve into “hidden factories” that disrupt feedback loops and create compliance risks. Panelists emphasized the importance of documentation, monitoring KPIs, and robust change management frameworks to maintain consistency as organizations grow and regulations evolve.

Key insights included:

• Early warning signs matter: Complaints misaligned with company values, declining occupancy rates, or agents gaming KPIs are signals that processes are drifting.

• Feedback loops are critical: Delegation without transparency or monitoring leads to drift. Inspecting processes regularly helps validate expectations and uncover inefficiencies.

• Change management must be deliberate: Regulatory updates often have second- and third-order impacts. Organizations need structured frameworks to adjust systems, documentation, and training simultaneously.

🧠 Key Takeaways:

• Document and audit processes regularly: Ensure SOPs and work instructions are clear, accessible, and updated to prevent reliance on word-of-mouth training.

• Balance KPIs with quality safeguards: Track both quantitative and qualitative metrics to avoid gaming and ensure meaningful performance measurement.

• Strengthen change management frameworks: Anticipate downstream impacts of regulatory changes and align systems, documentation, and reeducation sessions accordingly.

This discussion underscored that operational drift is inevitable without proactive monitoring. By embedding strong documentation, feedback loops, and change management, organizations can safeguard compliance and performance while scaling effectively.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN