Daily Digest - January 3, 2025

🎉 🎂 Happy Birthday wishes: Aaron Bliss at VW Credit. Happy future birthday (Sunday) to Steve Laws of Magnet Solutions. 🥳🎈

STILL TIME TO REGISTER!

As you start looking to spend your 2025 technology budget, consider buying the best present you can get yourself and sign up to attend ARMTech. I guarantee you will walk out of the event not only with great ideas, but also a ton of new contacts. There are so many innovators and disruptors who don’t show up to other industry conferences because ARMTech is the industry’s only event exclusively dedicated to talking technology — and that is where all the innovation and disruption is happening. Don’t miss out. Sign up today!

New Digital Debrief Released!

Check out the newest Digital Debrief video! Each week, an expert from the accounts receivable management industry shares a tip or insight to help you optimize and maximize your digital collection efforts. This week, Tim Collins from InDebted discusses the core functionality that every portal in the ARM industry should have today? Thanks to Concepts2Code for sponsoring this series! Click the image below for the latest episode.

Suit Accuses Defendant of Violating FDCPA By Failing to Report Debt as Disputed

• You know what they say about the road to that place down there … A plaintiff has filed a lawsuit accusing a collection operation of violating the Fair Debt Collection Practices Act because it allegedly failed to report that the debt was being disputed, even though the plaintiff did not respond to a request for more information from the defendant after the original dispute notification was made.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Industry Pros Revisit 2024 Predictions

• As part of the festivities to mark the end of one calendar year and the start of a new one, I ask different professionals from across the accounts receivable management industry for their predictions for the coming year — what do they think is going to happen, what kind of year is it going to be for collection operations, etc. But that’s not where the fun ends. The following year, I ask those who made predictions to revisit them and see what they got right and what they got wrong. A year ago, a number of industry professionals -- Dennis Barton, Sara Woggerman, Chris Schumacher, and Jeff Freedman -- made predictions about 2024. Here is how they think those predictions stacked up.

• More details here.

CFPB Targets Workplace Communications by Debt Collectors in Blog Post

• The Consumer Financial Protection Bureau is back with another blog post warning consumers about unfair debt collection practices, this time surrounding being contacted while at work. This follows a post from a couple of weeks ago about junk fees that can be assessed by debt collectors.

• More details here. 

New ARMSights poll, sponsored by Belvista

AI in the Spotlight: Oregon AG Sets the Stage for Regulating Artificial Intelligence

• Artificial Intelligence is revolutionizing industries, including credit and collections, but contrary to popular opinion, it’s far from unregulated. Ellen Rosenblum, who just retired as the attorney general of Oregon, issued guidance in late December clarifying that existing consumer protection, privacy, and anti-discrimination laws apply to AI, potentially reshaping how companies deploy this transformative technology. It’s likely that other states will follow suit with their own guidance or regulations as AI usage becomes more popular.

• More details here.

WORTH NOTING: How to say "no" and stop being a people pleaser ... A flight attendant reveals the five things you should never do on a plane ... Here are 10 boundaries that therapists think you should set in order to have good mental health ... If you like craft beer, here's why you should hoist one in honor of Jimmy Carter ... Doctors are 14% more likely to diagnose a child with ADHD on this day of the year ... Is there now definitive proof that ants are smarter than humans? ... The one trait that will make you a great leader ... What to expect from the next two years in Congress, which kicks off today.

Funny Friday, part I

Funny Friday, Part II