Daily Digest - January 21, 2025

🎉 🎂 Happy Birthday wishes to: Christina Palmer from Frontline Asset Strategies, Jere Taylor from First Interstate, and Tony Kuhns from Convergence Acquistions. 🥳🎈

THE COUNTDOWN IS ON! SEVEN SIX FIVE TWO ONE MORE DAY! DON’T MISS OUT!

As you start looking to spend your 2025 technology budget, consider buying the best present you can get yourself and sign up to attend ARMTech. I guarantee you will walk out of the event not only with great ideas, but also a ton of new contacts. There are so many innovators and disruptors who don’t show up to other industry conferences because ARMTech is the industry’s only event exclusively dedicated to talking technology — and that is where all the innovation and disruption is happening. Don’t miss out. Sign up today!

New Training Bytes Video Released

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Jose Giron from State Collection Service shares the traits of the best collector he has ever worked with. Thanks to Peak Revenue Learning for sponsoring this series!

Collector Facing FDCPA Lawsuit After Sending Letter to Collect on Fraudulent Debt

• For all the concern about digital communication and the potential risks, sometimes people forget that every communication, including simple letters and notices, are just as risky. A collection operation is facing a Fair Debt Collection Practices Act lawsuit for sending a letter to the plaintiff attempting to collect on an unpaid insurance debt because it should have known that the plaintiff was the victim of identity theft and fraud from “sophisticated con-artists in a widespread fraudulent scheme.”

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Trump Institutes Regulatory Freeze on Day One in Office

• On his first day in office, President Trump hit the pause button on a number of fronts, including issuing executive orders implementing a hiring freeze within the federal government and a freeze on issuing new regulations, among others. The freeze on new regulations is designed to put a stop to any orders that were issued while President Biden was in office, including rules that were sent to the Federal Register but have not yet been published and any released rules that have been issued but are not yet effective.

• More details here.

CFPB Orders Honda Finance to Pay $12.8M for Credit Reporting Violations

• In the run-up to the end of the Biden Administration last week, the Consumer Financial Protection Bureau announced an enforcement action with American Honda Finance Corp. that will see the auto finance giant pay $12.8 million in penalties and consumer redress for inaccurately reporting information to credit reporting agencies, impacting 300,000 consumers.

• More details here.

AI, Automation, and Innovation: The Future of Collection in 2025

• The credit and collection industry is facing a rapidly evolving landscape shaped by digital transformation, economic shifts, and regulatory changes. As 2025 progresses, understanding these trends can help industry professionals optimize their strategies and stay ahead of the curve.

• More details here.

WORTH NOTING: How to keep people from being able to read your text messages ... President Trump is ordering all federal workers back to the office ... The hottest travel destinations inside the United States in 2025 ... What it truly costs to own a pet every year ... A small and powerful thing you can do to be an inspiring leader ... The products and companies most at risk from new tariff plans ... Is Microsoft Excel the next big E-sport? ... Ozempic has a lot of benefits beyond weight loss.

Trailer Tuesday, part I

Trailer Tuesday, Part II

The Daily Digest is sponsored by TCN’s C3 User Conference