Daily Digest - January 2, 2025

🎉 🎂 Happy Birthday wishes: Shawna Chambers of Weltman, Weinberg & Reis, Jonathan Prince of Coast Professional, Alex Gonzalez of Express Capital Services, and Cyndi Price of Tracers Information Specialists. 🥳🎈

STILL TIME TO REGISTER!

As you start your holiday shopping, consider buying the best present you can get yourself and sign up to attend ARMTech. I guarantee you will walk out of the event not only with great ideas, but also a ton of new contacts. There are so many innovators and disruptors who don’t show up to other industry conferences because ARMTech is the industry’s only event exclusively dedicated to talking technology — and that is where all the innovation and disruption is happening. Don’t miss out. Sign up today!

New Training Bytes Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Jose Giron from State Collection Service shares what to do when a consumer says “I already told you guys that I didn’t owe this” or “I told you to stop calling me”? Thanks to Peak Revenue Learning for sponsoring this series!

Getting to Know Mara Morgan of Account Recovery Specialist Inc.

• Mara Morgan may have only had two choices when she started looking for a job to support herself, but she still managed to hit the jackpot and find a career. While she definitely credits her success to the tutelage of her former boss, Mara’s commitment to learning and ability to be productive under pressure have helped her thrive. Read on to learn more about Mara, her unabashed love of show tunes, and what she is doing every time she’s talking to you or someone else in the industry.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

UPCOMING WEBINARS

Autopay Disruption Leads Judge to Deny MJOP in FCRA Case

• A District Court judge in Illinois has denied a defendant’s motion for judgment on the pleadings in a Fair Credit Reporting Act case that stemmed from the defendant disabling the autopay feature on the plaintiff’s account, after it had been used to make 95 monthly payments in a row.

• More details here.

Credit Card Defaults Soaring, Highlighting Consumer Financial Strain in 2025

• Defaults on credit card debt have surged to their highest levels since the 2008 financial crisis, signaling worsening financial conditions for lower-income consumers amid persistent inflation and elevated interest rates.

• More details here. 

New ARMSights poll, sponsored by Belvista

iWallet Introduces Voice AI for Payments, Aims to Revolutionize Digital Transactions

• iWallet, a payment solutions provider, has launched what it says is the first PCI-compliant telephone order system that uses voice AI instead of traditional keypad entry, targeting businesses looking to modernize their payment acceptance processes.

• More details here.

WORTH NOTING: Here is a list of 25 fun and practical ideas to use as resolutions for 2025 ... Babies being born this year are being born into a new generation ... How much ransomware costs companies in terms of lost downtime ... When you're looking for that extra oomph, you may want to consider swearing ... Consumer myths that you should ditch in 2025 ... Common red flags and pitfalls that hurt your chances of having a successful New Year's resolution ... The states in which workers just got raises as a result of increases to minimum wage ... The most anticipated TV shows of 2025.

To 10 Thursday, part I

Top 10 Thursday, Part II