Daily Digest - January 16, 2025

🎉 🎂 Happy Birthday wishes to: Dave Speed from Nationwide Credit Corp. and Timothy Hall from Sherloq Solutions. 🥳🎈

New Training Bytes Video Released

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Jose Giron from State Collection Service shares the biggest mistake collectors make when trying to collect on unpaid medical debts. Thanks to Peak Revenue Learning for sponsoring this series!

THE COUNTDOWN IS ON! SEVEN SIX MORE DAYS! DON’T MISS OUT!

As you start looking to spend your 2025 technology budget, consider buying the best present you can get yourself and sign up to attend ARMTech. I guarantee you will walk out of the event not only with great ideas, but also a ton of new contacts. There are so many innovators and disruptors who don’t show up to other industry conferences because ARMTech is the industry’s only event exclusively dedicated to talking technology — and that is where all the innovation and disruption is happening. Don’t miss out. Sign up today!

Getting to Know Jake Pimental of Tennis Finance

• Like many, Jake Pimental kind of fell into the ARM industry, and like most, he has come to love the people and the culture of collaboration that exists. It may be a far cry from his days of studying to be a doctor, but he’s still helping people. Read on to learn more about Jake, how he likes to spend his Saturdays, and who we have to thank for his involved in collections.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Judge Denies Sanctions and Attorney’s Fees in FDCPA Cases

• A District Court judge in Oklahoma has denied a defendant’s request for sanctions and attorney’s fees in a pair of Fair Debt Collection Practices Act cases involving the same parties, ruling the defendant did not file its motion for sanctions in time for it to be considered and did not make a strong enough case to have the plaintiff be responsible for its attorney’s fees.

• More details here.

Bill Introduced in House to Regulate AI-Generated Robocalls

• A bill was introduced in the House of Representatives this week that would amend the Communications Act of 1934 to ensure that systems generated by artificial intelligence are subject to the same rules and regulations as traditional telephone-based systems when it comes to robocalls. The bill, called the Creating Legal and Ethical AI Recordings (CLEAR) Voices Act, was introduced by Rep. Rick Allen [R-Ga.].

• More details here.

Collection Industry Faces Challenges Amid Growth and Innovation

• The debt collection industry is undergoing a period of substantial transformation, according to a report released yesterday by TransUnion. With the rise in account volumes driven by external factors like inflation and a fluctuating economy, debt collectors are faced with the dual challenge of managing more accounts with decreasing collectability. This shift is driving an industry-wide push towards technological innovation aimed at improving efficiency and compliance, ultimately impacting the way companies engage with consumers.

• More details here.

WORTH NOTING: How to find an "accountability partner" use him/her to be more productive ... Should you clap when your plane touches down on landing? ... Hiring managers don't have a very positive report on the work ethic of members of Gen Z ... The National Consumer Law Center has started a drive to get consumers to write to Congress to prevent the repeal of the medical debt credit reporting rule ... How smoking, especially younger in life, can hurt your career trajectory and wealth potential ... How to avoid hidden costs when borrowing and repaying your loans ... An Iowa Senator has introduced a bill to allow the state to buy nine counties from Minnesota ... You might not be aware of how much your car knows about you.

Top 10 Thursday, part I

Top 10 Thursday, Part II

The Daily Digest is sponsored by TCN’s C3 User Conference