Daily Digest - February 21, 2025

Brought to you by: TCN’s C3 User Conference | By Mike Gibb

Author

Mike Gibb
February 21, 2025

🎂🎉 Happy Birthday to: Shikha Gupta of Midland Credit Management. Early Happy Birthday to: Greg Ruffino from InterProse (Saturday). 🥳🎁

NEW DATA SOURCING SURVEY

Click here to share your insights in a new data sourcing survey, sponsored by Spokeo.

Collector Accused of Not Investigating Dispute

  • The interplay and overlap between the Fair Credit Reporting Act and the Fair Debt Collection Practices Act can be very confusing when it comes to the word, “dispute.” Each has a separate course of action depending on what the consumer is attempting to do and each course can be complicated. Sometimes, it seems odd that plaintiffs choose one statute over the other or fail to mention both. In this case, a plaintiff is accusing a collection operation of violating the FDCPA and state law in Pennsylvania over how a debt was reported to the credit reporting agencies, without invoking the FCRA.

  • More details here

  • This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Note: This is being held on a new webinar platform.

Note: This is being held on a new webinar platform.

Note: This is being held on a new webinar platform.

Judge Dismisses FDCPA Case Over Text Message for Second Time

  • A District Court Judge in Ohio has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act case that accused the defendant of sending a text message attempting to collect on a debt after the plaintiff had responded to an earlier text message declining to pay the debt, ruling that the plaintiff failed to sufficiently allege key elements of the claim.

  • More details here.

Latest Developments in Fight Over CFPB’s FutureLatest Developments in Fight Over CFPB’s Future

  • New surrounding the fate of the Consumer Financial Protection Bureau continued to fly out of Washington, D.C. Here is a summary of the latest developments.

  • More details here.

The Growing Importance of Customer Experience in Banking

  • A recent survey by FICO reveals that customer experience (CX) is becoming increasingly important for U.S. bank customers, with nearly 90% of respondents saying that it is just as important as or even more important than a bank’s products and services. This insight holds significant implications for professionals in the credit and collection industry who are looking to enhance their strategies for engaging consumers with unpaid financial obligations.

  • More details here.

WORTH NOTING: The Internal Revenue Service is cutting 6,000 jobs in the middle of tax season ... Riders on "It's a Small World" may notice new lyrics starting later this year ... If you care how SNL alum Jon Lovitz feels about the efforts of the Department of Government Efficiency, here is your chance ... Houston is at the top of the list for cities with the most people in financial distress ... How managers can lead teams during unpopular return-to-office mandates ... Which states have the highest and lowest grocery prices? ... Probably not a surprise that fewer people feel flying is safe these days ... The two questions that the CEO of Indeed always asks in an interview.

Funny Friday, part I

Funny Friday, Part II

The Daily Digest is sponsored by TCN’s C3 User Conference