Daily Digest - December 5, 2025

🎂 Happy birthday to: Julie Haysley of CST Key Collections, Luke Searcy of The Bureaus, Inc., Ivan Korotaev of Debexpert, Linda Dameron of Crown Asset Management, Matt Freeman of Professional Towing & Recovery, and Levon Brutyan of Collectly.

🎉 Congratulations for starting a new position: Shawn Bradley as Chief Financial Officer at Crown Asset Management.

🚨New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Christopher Nye from Radius Global Solutions shares how collectors should respond when a consumer says, “I can only talk for one minute—what do you want?” Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

New Speakers Being Added Daily

Check out ARMTech.live for the growing list of impressive speakers who are going to be in Dallas. This is going to be the must-attend event of the year!

Collection Operation Accused of Running ‘Shakedown’ Scheme

• A group of debt collectors are facing a sweeping lawsuit in Michigan federal court that accuses them of running an elaborate “credit identity theft and debt collection scam” targeting consumers across the country. The complaint alleges that the defendants used stolen personal information, impersonated attorneys, threatened litigation, and pressured consumers into paying counterfeit or time-barred debts.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Court Allows Claims to Proceed Over Medical Debt Reporting Changes

• A District Court judge in California has denied a motion to dismiss filed by the credit reporting agencies in a lawsuit over their decision to exclude medical debts under $500 from consumers’ credit reports.

• More details here.

Judge Grants Final Approval to Long Running FDCPA Settlement Involving Unredacted Medical Data

• A District Court judge in Utah has given final approval to a settlement in a Fair Debt Collection Practices Act suit that began more than five years ago and accused the defendant of including unredacted confidential protected health information in state court debt collection proceedings.

• More details here.

Judge Refuses Sanctions, Striking Motions in Ongoing FCRA Dispute

• A District Court judge in Virginia has denied a number of plaintiff’s motions in a Fair Credit Reporting Act case, including one seeking sanctions against the defendant.

• More details here.

Bipartisan DO NOT Call Act Reintroduced to Crack Down on Illegal Robocalls

• Lawmakers in both chambers of Congress have introduced a bipartisan bill aimed at dramatically increasing penalties for illegal robocalls, escalating federal efforts to curb the surge of unsolicited and fraudulent calls targeting consumers.

• More details here.

WORTH NOTING: Ransomware attacks cost financial institutions more than $2 billion between 2022 and 2024, according to a new report ... More than three-quarters of job postings for IT positions require some level of AI skills ... Large language models are effective at getting people to change their political opinions, according to a new study ... One change that AI might be having that people are happy about: the death of the billable hour ... A list of things you should never leave to a loved one or wish to inherit from somebody ... The CFPB's top enforcement official has resigned over concerns the administration isn't letting the agency do its job ... Forget wrapping and putting something under the tree for people this Christmas because what they want most is cash ... A whisper of tranquility and peace is what describes 2025's color of the year.

Funny Friday, part I

Funny Friday, Part II

Webinar Recap: How to Build a Culture of Coachability

In this webinar, industry leaders explored what it truly means to build a culture of coachability—a workplace where employees at all levels are open to feedback, willing to adapt, and committed to continuous improvement. The panel emphasized that while technology and tools matter, the most meaningful performance gains still come from people. Coachability, they noted, is the foundation of high-performing teams and a critical driver of revenue, compliance, and employee satisfaction.

Panelists shared practical insights into hiring for coachability, identifying cultural strengths and gaps, and developing managers who can coach effectively. A central theme: culture starts at the top. Leaders must model the behaviors they expect—accepting feedback, admitting mistakes, adapting communication styles, and reinforcing both good performance and areas for improvement. When leaders demonstrate vulnerability and consistency, employees feel safe doing the same.

The discussion also highlighted how coachability strengthens collaboration, reduces friction between departments, and improves outcomes for both clients and consumers. From mock interview scenarios to daily reflection habits to coaching styles tailored to individual learners, the panel offered a roadmap for building environments where continuous learning becomes the norm rather than the exception.

🧠 Key Takeaways:

• Make coaching consistent and balanced. Normalize coaching by delivering it frequently—not just when something goes wrong—and highlight positive behaviors just as much as corrective ones to build trust and engagement.

• Ask employees what they need—and listen. Regularly ask, “What do you need from me to be successful?” and demonstrate follow-through. Consistency builds credibility, and credibility unlocks coachability.

• Adapt coaching styles to the individual. Some employees respond to direct feedback; others require a softer, conversational approach. Effective leaders adjust their coaching strategy based on how each person learns best.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN