Daily Digest - December 24, 2024

Happy Birthday Shout Out to: Firstsource’s Tim Smith, Fox Collection Center’s Reggie Morris, and Bennett Van Pelt of Midland Credit Management. Also, an early birthday shout-out to Aaron Reiter of InterProse, who shares his birthday with another bearded woodworker tomorrow.

A Shameless Plug for ARMTech

As you start your holiday shopping, consider buying the best present you can get yourself and sign up to attend ARMTech. I guarantee you will walk out of the event not only with great ideas, but also a ton of new contacts. There are so many innovators and disruptors who don’t show up to other industry conferences because ARMTech is the industry’s only event exclusively dedicated to talking technology — and that is where all the innovation and disruption is happening. Don’t miss out. Sign up today!

Don’t forget to check out what’s on the AccountsRecovery streaming channel. It’s a great way to catch webinars you may have missed!

2024 Email Benchmarks + Deliverability Audit

Discover benchmarks, strategies, and actionable insights to recover payments faster and enhance compliance. Brought to you by Prodigal

Suit Seeks $6k for Not Honoring Cease Request

• What is the going rate that a consumer thinks she is entitled to if a collection operation communicates after receiving a cease communication request? In the state of Washington, at least, the going rate for a demand is $6,000, according to a lawsuit filed last month.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

UPCOMING WEBINARS

CFPB Continues Aggressive Enforcement Trend With Two New Lawsuits

• The Consumer Financial Protection Bureau yesterday announced it had filed two lawsuits — against Rocket Homes and Walmart — accusing one of of an alleged kickback scheme and the other of forcing employees to open costly products in order to get paid. The suits underscore the Bureau’s intensified focus on protecting consumers from anti-competitive practices and deceptive behaviors.

• More details here.

Zillennials Reshaping Payment Trends: Report

• Zillennials, individuals born between 1991 and 1999, are influencing payment preferences as their spending power grows. This tech-savvy generation favors digital wallets, eschews cash, and is cautious with credit cards. For professionals in the credit and collection industry, understanding these preferences is critical to meeting consumers where they are.

• More details here. 

New ARMSights poll, sponsored by Belvista

The FCC Under Brendan Carr: What to Expect

• The Wall Street Journal offers an insightful profile of Brendan Carr, the newly appointed chair of the Federal Communications Commission in the Trump administration, who is shaping up to be a pivotal figure in telecom regulation. His agenda combines deregulation, an activist stance on conservative censorship, and policies favoring rapid technological deployment, including initiatives that could impact communication channels central to collection efforts, according to the report.

• More details here.

WORTH NOTING: A keyboard that costs as much, and more, than some computers ... Tips to help you get better rest during the holiday season ... The top mistakes that may expose your financial information to cybercriminals ... The best new apps of 2024 ... Macaulay Culkin came very close to owning the home he helped make famous ... Be wary when using tools like ChatGPT for Internet searches ... Why the "Great Resignation" became the "Great Stay" for employees ... A look at some elaborate holiday light displays.

Trailer Tuesday, part I

Trailer Tuesday, Part II