Daily Digest - April 8, 2026

🎂 Happy Birthday to the following: Dianne Harrell of Frost-Arnett and Sean Stuart of GRT Financial.

🎉 Congratulations for starting new positions: Robert O'Brien as Director of Network Growth at Kredit, Andrea Brown as Performance Manager at Paragon, William Perrella as AVP of Sales at Williams & Fudge, Scott Carroll as Director of Collections & Recovery at BMG Money, Stephen Iglesias as Attorney at Zwicker & Associates, and Jes Villa as Vice President of Audit and Compliance at Second Round.

🏀 NCAA Pool Winners

There were 16 people who correctly picked Michigan to win the NCAA Mens’s Basketball championship, but only three of them can be winners. Congratulations to Olivia McDonald, Justin Miller, and Ralph Hall for coming in first, second, and third place. I will be reaching out with details for your prizes, thanks to Martin Golden Lyons Watts Morgan, TCN, Applied Innovation, Maxyfi, Debt$Net, and CSS Impact.

Logo Madness is Here!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Colorado Court Dismisses FCRA Preemption Challenge Over Criminal Record Reporting Law

• A District Court judge in Colorado has granted a motion to dismiss filed by the Attorney General of Colorado, who was sued by a trade group, attempting to assert that the Fair Credit Reporting Act preempts portions of a state law that prohibits the reporting of criminal conviction records, as well as sealed and expunged records that do not result in a conviction.

• More details here.

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Judge Dismisses Claims Over Third-Party Subpoenas

• A District Court judge in Ohio has granted a motion to dismiss filed by two defendants — a collection attorney and a debt buyer — that were sued for violating the Fair Debt Collection Practices Act by a company who was subpoenaed for information and alleged the subpoenas were intended to harass the company.

• More details here.

Digital Wallet Usage Surges, But Cards Still Hold Ground

• Digital wallets are gaining share globally and in the U.S., but the story is more nuanced than a simple takeover. New data from Worldpay’s Global Payments Report shows wallets leading online today and poised for further growth, while cards continue to dominate in-store transactions and remain deeply embedded in consumer behavior.

• More details here.

FCC Targets Gateway Provider with $4.5M Fine Over Bank Impersonation Robocalls

• The Federal Communications Commission has proposed a $4.5 million fine against Voxbeam Telecommunications, an Orlando-based voice provider, after finding it “apparently liable” for transmitting tens of thousands of suspicious robocalls impersonating U.S. financial institutions. The calls, many of which spoofed legitimate fraud prevention and customer service numbers, originated from a foreign provider not authorized to send traffic into U.S. networks. For companies relying on voice communications, the case underscores the FCC’s increasing focus on holding carriers accountable for what they allow onto the network.

• More details here.

25 Companies Seeking Collection Talent

• The weekly job listings post is either for people who are on the hunt for a new opportunity or those who like to slow down when they are driving down the highway and there is an accident on the other side of the road -- to see what's going on. Regardless of why, you need to check out who is hiring and for what.

• More details here.

WORTH NOTING: The biggest cyber scams to watch out for in 2026 ... Small businesses are growing more concerned about the direction the economy is heading ... A list of items that are getting more expensive because of the war in Iran ... Are you sure the language you are using is connecting with consumers, especially younger ones? ... Why you should be measuring the cost of IT inefficiencies ... A look at the credit card debt situation in the United States ... Something you should do every time you turn on the air conditioning in your house ... Generally speaking, there are probably people in your office who aren't happy with the job market.

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

Webinar Recap: How to Close More Deals

The webinar hosted by Mike Gibb of AccountsRecovery.net and sponsored by Abstrakt provided valuable insights for professionals across debt collection agencies, debt buyers, fintechs, banks, credit unions, consumer finance companies, and healthcare providers. Industry leaders discussed how sales cycles differ by sector, with compliance-heavy industries like banking and healthcare experiencing longer timelines, while SMBs often move faster due to urgent cash flow needs.

Key strategies shared included refining qualification processes to quickly disqualify poor-fit prospects, leveraging psychological tactics such as loss aversion to create urgency, and personalizing outreach using tools like Google Alerts to identify engagement triggers. Panelists also emphasized balancing empathy with efficiency, maintaining human connection while streamlining onboarding and compliance, and aligning client portfolios with staff expertise to maximize success.

🧠 Key Takeaways:

• Disqualify Early and Focus: Quickly identify and disqualify prospects that don’t fit your criteria to conserve resources and prioritize high-potential clients.

• Use Psychology to Drive Action: Incorporate loss aversion techniques in conversations to highlight risks of inaction and motivate faster decision-making.

• Personalize and Align: Tailor outreach using real-time insights and ensure client assignments match your team’s strengths for better outcomes.
  This webinar equips credit and collection professionals with practical tactics to shorten sales cycles, build trust, and close deals more efficiently in today’s competitive market.

This webinar equips credit and collection professionals with practical tactics to shorten sales cycles, build trust, and close deals more efficiently in today’s competitive market.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN