Daily Digest - April 2, 2026

🎂 Happy Birthday to the following: Chris Meier of GreenSky.

🎉 Congratulations for starting new positions: Dan Adelson as Director of Business Development at Century Support Services.

EDITOR’S NOTE: Thanks to everyone who indulged me yesterday with my annual April Fool’s edition. Thanks to those of you who took the time to reach out. Now, back to our regularly scheduled programming.

Logo Madness is Here!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

NEW: Digital Communications Survey

✅ Click here and take a quick digital communications and benchmarking survey

Getting to Know Jeff Gordy of FCR Collection Services

• With software, all things are possible. Which means that, as far as Jeff Gordy is concerned, there is always a solution. Solving problems is just one of the things that he loves, maybe as much as a good bourbon. Read on to learn more about Jeff, how his faith has helped his career, and why he likes the afternoons most of all.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

CFPB Seeks to Reduce Headcount by 50%

• The Trump Administration is now asking a federal appeals court to approve a scaled-back plan to cut the Consumer Financial Protection Bureau’s workforce by more than half, signaling a strategic pivot after months of legal setbacks. Under the revised proposal, CFPB staffing would fall to 556 employees from roughly 1,174 today, replacing an earlier plan that sought to eliminate up to 90% of the agency. The move, filed in a motion with the Court of Appeals for the D.C. Circuit, is designed to convince judges that the Bureau can be dramatically downsized without being effectively dismantled, a distinction that could determine the CFPB’s fate.

• More details here.

N.Y. State Court Aligns with Federal Standing Requirement in FCRA Dismissal

• A State Court judge in New York has, possibly for the first time, ruled that plaintiffs need to have suffered a concrete injury in order to pursue Fair Credit Reporting Act claims in state court, granting a defendant’s motion to dismiss. The decision represents a notable development, particularly as plaintiffs have increasingly attempted to bring FCRA claims in state courts to avoid the stricter standing requirements imposed in federal courts.

• More details here.

Colorado Medical Debt Collection Bill Defeated in Committee Vote

• A Colorado medical debt collection bill that would have significantly restricted how providers and agencies pursue unpaid balances has been defeated in committee, according to a published report, marking another notable win for hospitals and a pause in the state’s push to further regulate collections. The proposal, House Bill 1267, failed on an 8-to-5 vote in the House Health and Human Services Committee, with bipartisan opposition driven largely by concerns over the financial stability of healthcare providers, particularly in rural communities.

• More details here.

Early Settlement Offer Comes Back Into Focus as Judge Slashes FDCPA Fee Request

• A District Court judge in California has reduced the attorneys’ fees sought in a Fair Debt Collection Practices Act case by about two-thirds, noting that the parties “could potentially have avoided all litigation” after the case ended up settling for what the defendant had offered much earlier in the process.

• More details here.

Invenio Financial Appoints Rebekah Luebcke as Chief Operating Officer

• Invenio Financial, a PCA Global Ventures company and global leader in specialty debt portfolio acquisitions and management, today announced the appointment of Rebekah Luebcke as Chief Operating Officer. Luebcke will oversee daily operations and drive operational strategy as the company continues to scale within the accounts receivable management and fintech sectors.

• More details here.

WORTH NOTING: More sage advice from the Oracle of Omaha, Warren Buffett ... When people check their work email while on vacation, they are usually motivated by fear, according to new research ... A look at interest rates and perks being offered by credit card lenders ... How to make money off your spring cleaning ... People share their biggest travel pet peeves ... Takeaways from last night's presidential address about the situation in Iran ... A number of communication habits that actually annoy your co-workers ... A weakness that many of the busiest leaders tend to share.

Top 10 Thursday, part I

Top 10 Thursday, Part II

Webinar Recap: The Operational Use Cases of AI in Credit & Collections

Artificial intelligence is moving beyond hype and into practical deployment across credit and collections. In a recent panel discussion, sponsored by Provana, industry leaders explored how AI is reshaping workflows, compliance, and operational efficiency.

Key themes included:

• Immediate ROI from text-based applications: AI excels at analyzing conversations, summarizing transcripts, and identifying missed opportunities in collector interactions. This enables faster quality assurance and coaching, reducing time spent on manual reviews.

• Workflow optimization and compliance monitoring: AI can ingest contracts, service-level agreements, and historical performance data to recommend staffing adjustments and ensure adherence to client requirements.

• Governance and data protection: Panelists emphasized the importance of enterprise-grade AI plans, context engineering, and regulatory readiness. With states like Colorado exploring disclosure requirements, organizations must prepare for transparency in AI-driven decisioning.

🧠 Key Takeaways:

• Start Small, Scale Smart 
  Identify specific workflows—such as QA reviews or meeting notes—that can benefit from AI immediately. Avoid trying to “AI-enable” the entire business at once.

• Invest in Governance & Context Engineering 
  Protect proprietary data, establish clear audit trails, and ensure your AI outputs align with compliance standards. Context-rich prompts and enterprise-grade tools are essential.

• Prepare for Regulatory Disclosure 
  Anticipate requirements to disclose when AI influences consumer outcomes. Build policies now to stay ahead of evolving state and federal regulations.

AI is not replacing human expertise—it’s acting like a “super intern,” accelerating tasks while still requiring operational oversight. For agencies, debt buyers, and financial institutions, the opportunity lies in combining domain knowledge with AI’s speed and scalability to drive measurable business outcomes.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN