Daily Digest - April 2, 2025

🎂🎉 Happy Birthday to: Chris Meier of GreenSky and Donna Nicholson Stief. 🥳🎁

New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Melony Frizzell from Revco Solutions breaks down how collectors should respond when consumers say: “You're the second/third collector who has called about this. This seems like a scam.” Thanks to Peak Revenue Learning for sponsoring this series!

AI vs. Human Collectors: New Research Reveals Surprising Results

• A new study on artificial intelligence in debt collection reveals that AI-driven calls are consistently less effective than human callers at persuading delinquent borrowers to repay, especially over the long run. While AI offers clear cost advantages by reducing staffing needs, its apparent inability to create the same sense of moral obligation or urgency poses a strategic challenge for collection agencies, fintechs, and financial institutions alike.

• More details here.

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

State Appeals Court Affirms Ruling in High-Profile FCRA Case

• In a case that has made its way across the country and up and down the legal ladder — including a stop at the Supreme Court in a case that is cited daily in today’s collection world — an Illinois state Appeals Court has affirmed the ruling of a lower court in a Fair Credit Reporting Act case.

• More details here.

Court Dismisses FDCPA Class Action Over Confusion About SOL Disclosure in Letter

• A District Court judge in New York has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act class action on the grounds that confusion over whether interest was accruing on a debt after reading a statute of limitations disclosure in a collection letter is not enough for the plaintiff to have standing to sue.

• More details here.

25 Companies Seeking Collection Talent

• Regardless of where you are on the corporate ladder, there is likely something of interest among the postings in this week's job listings summary. Or even if you are happy where you are right now, the summary is an opportunity for research into who's hiring, how much they are paying, and how they are attracting candidates.

• More details here.

WORTH NOTING: What to do if you are caught driving when really bad weather strikes ... Not quite on my list as someone who couldn't make a bad movie, but he was pretty close ... A lot of parents are supporting adult children financially ... How much you need to make in order to be able to afford to buy a home in America today ... My takeaway from this is that how are 10% of people still using AOL for their email? ... Tinder will let you practice your pick-up lines on a bot before trying them out on a human ... The two things to keep in mind before asking for a raise at work ... Tips for buyers and sellers in today's real estate market.

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

The Daily Digest is sponsored by TCN