Daily Digest - April 16, 2026

🎉Congratulations for starting new positions: Patrick Green as Manager, External Audit & Compliance at Crown Asset Management, Kristen Anderson as Director Organizational Effectiveness at Total Expert, and Terri Miller as Collections Specialist at HCA Healthcare.

Logo Madness is Here!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Getting to Know David Guy of Enova International

• After 30 years and 13 different cities, David Guy has learned a lot about collections. One of the most important lessons he’s learned is cultivating relationships with not just peers and senior managers, but as many people as you can manage. Read on to learn more about David, which of the 13 cities he’s lived in that still holds a special place in his heart, and the man he could and will never say no to.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Texas Judge Dismisses FCRA Mixed File Case

• A District Court judge in Texas has granted a defendant’s motion to dismiss claims it violated the Fair Credit Reporting Act when it mixed up his credit report with his father’s, leading the plaintiff to file multiple disputes and for causing the plaintiff to suffer headaches strong enough to require a visit to the emergency room.

• More details here.

Judge Allows FDCPA Claims to Proceed Over Alleged Improper Service and False Affidavit

• A District Court judge in New York has denied a motion to dismiss filed by the defendants in a Fair Debt Collection Practices Act case over allegations that the plaintiff was never properly served with a summons in an underlying collection lawsuit, allowing the case to proceed on claims tied to alleged “sewer service” and the filing of a false affidavit of service.

• More details here.

Study Finds Nearly Half of Denied Health Insurance Claims Overturned on Appeal

• An increasing number of denied health insurance claims are being overturned when challenged, offering a clearer picture of how often initial coverage decisions may be reversed and what that means for providers, patients, and ultimately collections. A new study analyzing more than 51,000 external appeals in New York found that nearly half of denials were overturned, with rates climbing significantly in recent years. For professionals dealing with unpaid medical debts, the findings highlight a key upstream factor: many balances may originate from denials that do not hold up under further scrutiny.

• More details here.

Arizona Takes Another Step Into Medical Debt Regulation with Air Ambulance Bill

• The governor of Arizona has signed a bill into into law related to air ambulance services that includes provisions and restrictions related to how debts incurred for this type of service are collected. The new law, House Bill 2179, is a broad update to the state’s emergency medical services framework, but it carries meaningful implications for how air ambulance services are regulated, billed, and ultimately collected on.

• More details here.

WORTH NOTING: There has been a decline in hiring in recent years, but it's not necessarily because of AI, according to research conducted by LinkedIn ... Consumers are feeling more confident about their financial situations ... The best noice-canceling headphones ... The Trump administration has terminated the lease for the Consumer Financial Protection Bureau's headquarters ... The states where people are getting the highest tax refunds ... The meeting you hate to attend may be what is keeping AI from stealing your job ... How small businesses can improve job retention ... Why Spring is the best time to buy an EV.

Top 10 Thursday, part I

Top 10 Thursday, Part II

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The Daily Digest is sponsored by TCN