Daily Digest - April 11, 2025

🎂🎉 Happy Birthday wishes to: Jennifer Young of Harvest Strategy Group. 🎁🥳

New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Kelli van Cleave from ACA International discusses tips to help collectors when consumers think a call is a scam. Thanks to Peak Revenue Learning for sponsoring this series!

Suit Alleges Violations of FCRA, FDCPA, and TCPA

• It’s rare for a complaint to include claims from all three of the industry’s food groups — the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and the Telephone Consumer Protection Act — but this one is attempting the trifecta, alleging the defendant failed to reasonably investigate disputes from the plaintiff, contacted her using an automated telephone dialing system after consent was revoked, and made an unannounced visit to the plaintiff’s house.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY‘S WEBINARS

UPCOMING WEBINARS

Judge Partially Denies MSJ in FCRA Case Over Dispute Investigation

• A judge in California has highlighted one of the issues when it comes to defending reasonable investigation claims under the Fair Credit Reporting Act — making that determination is for a jury to decide. The judge denied the plaintiffs’ motion for summary judgment and partially granted the defendant’s motion.

• More details here.

Revolutionizing Collector Training: Expert Strategies to Accelerate Learning and Boost Performance

• In an era of rapid technological advancement and changing consumer expectations, debt collection agencies are reimagining their approach to training new collectors. Industry experts recently shared groundbreaking insights into creating more effective, efficient, and engaging training programs that not only get collectors on the phone faster but also set them up for long-term success, during a webinar that was sponsored by Peak Revenue Learning.

• More details here.

Judge Grants Motion Delaying Collector’s Deadline to Produce Documents in CFPB Suit

• A District Court judge in Georgia has granted a motion filed by a collection agency being sued by the Consumer Financial Protection Bureau delaying its deadline to produce documents and materials while the regulator determines whether it plans to proceed with the enforcement action in the first place.

• More details here.

WORTH NOTING: Remember when companies were like, "we're never going back to the office again"? Turns out they were wrong ... Money-draining mistakes that people make when going on vacation ... Who knew a gymnast influencer could spark a culinary debate on TikTok (a sentence I never imagined myself writing) ... Did you know Uber releases a list of stuff that gets left behind by riders in its vehicles? ... Finally, the president is tackling something we can all get behind (or under) ... Why companies shouldn't consider banning their employees from using AI in the workplace ... Americans are stocking up on canned goods because of tariffs ... How much a "made in the USA" iPhone would cost you.

Funny Friday, part I

Funny Friday, Part II

The Daily Digest is sponsored by TCN